Improved Customer Service with Locational Intelligence

Date Completed


Since they are inherently geographic, railroads have a wealth of spatial information. A U.S. freight railroad company wanted to capitalize on their spatial information to gain a way to estimate arrival times for carloads and the implications traffic would have on their track infrastructure.


Through locational intelligence, Bartlett & West conflated spatial data feeds, track infrastructure and non-spatial service schedules into near real-time Estimated Time of Arrivals at a customer’s facility.


Bartlett & West was able to help the railroad see their information in a way that allowed them to forecast car arrival windows. As a by-product, dissecting the consist and spatial data will enable analytics to be performed to determine track-specific tonnage and hazardous material shipments. Knowing these things will lead to better maintenance planning and fewer track inspections.

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